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Day Spa Terms & Conditions

Day Spa Terms & Conditions

  • Treatments are 25 minutes unless specified.
  • Treatments and packages available and prices may change without notice.
  • Courses to be paid in full on the initial treatment and taken within 3 months.
  • A cancellation charge of 50% of treatments booked unless 24 hours notice given.
  • Treatment times shown are approximate and include preparation time.
  • Full payment is required at time of booking for Day Spa packages and is non-refundable.
  • Bookings using Day Spa package vouchers must be made in advance and are subject to availability. Please book early to avoid disappointment.
  • Should you wish to reschedule a booked Day Spa a £10 fee applies.
  • Bookings for two or more people may be booked in a twin room. Subject to availability.
  • Please be aware that you may have to share a locker with another member of your party.
  • Unfortunately we are unable to guarantee your requested booking times.
  • Scheduled treatment and lunch times are subject to change without prior notice and will be confirmed upon arrival.
  • If appointments are missed we cannot offer a replacement time or refund.
  • If you are celebrating a special occasion and would like to bring a cake with you, please note that a £15 supplement will be applied to your day.
  • If under 48 hours notice is given to cancel a booked Day Spa, no reschedule option can be offered. This means that if you cancel with less than 48 hours notice, for whatever reason, you will forfeit your day.
  • Riverhills is not a medical centre and our staff are not trained medical practitioners however our commitment to care for our customers is priority. Some treatments are restricted with certain medical conditions so we strongly advise you speak to us prior to booking any treatment or package if you suffer from ill health, severe allergies or a particular medical condition. We regret that we are unable to administer treatments, excepting those detailed, to clients who have had, or are having, treatment for any form of cancer, unless we are furnished with a current doctors letter advising otherwise. Excepted treatments are manicures, pedicures, nail extensions, reiki and spray tan.
  • Any mechanical or electrical breakdowns on the premises are usually beyond our control. We endeavour to fix all faults quickly. No refunds or compensation will be offered unless such breakdowns are due to the negligence of Riverhills.
  • If your chosen package includes a manicure or pedicure, please ensure all polish or gel applications are removed prior to your visit. Removal of gel applications cannot be guaranteed on the day and will be chargeable.
  • Please be courteous to all other spa users and please note that loungers are not to be reserved.
  • Day Spa guests must be 16 years or over.
  • If you are using a gift voucher for payment you must bring the original voucher with you. Gift Voucher bookings are subject to availability, so please book early to avoid disappointment. Riverhills do not accept responsibility if your preferred date in unavailable.
  • If your gift voucher has expired, we will honour an extension period of 1 month free of charge.
  • Buy one get one free days must be taken at the same time, the voucher is issued for two persons and may not be separated.
  • The two-course lunch included in a Day Spa package must be taken as starter and main unless specified. One-course lunch can be taken as starter or main.
  • Treatments included in a packages cannot be changed and must be taken by the person whom they were booked to.
  • We advise you to bring two swimming costumes, one for swimming and a dry one for treatments.
  • We employ both female and male therapists and you might be booked with either. Please advise us if you object to this.
  • We regret that our day spa packages and gift vouchers are non-refundable and non-extendable whatever the circumstances and strongly advise that appropriate cancellation/medical insurance is purchased privately.