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Gift voucher Terms & Conditions

Gift voucher Terms & Conditions


  • Please call 01473 463262 to book your voucher.
  • If your voucher is for a Day Spa, a confirmation of your booking will be sent to you.
  • Even with a confirmation you will still need to present the original voucher, as it is your proof of payment.



  • Vouchers are non-refundable and no refunds are offered on expired vouchers.
  • Gift vouchers have no cash redemption value, no change can be given and they cannot be exchanged for further gift vouchers.
  • Vouchers can be exchanged for products and services of a higher value on payment of the difference. When using a monetary voucher no change will be given.
  • This gift voucher is only good for a single transaction, any remaining amount is not exchangeable for cash or another voucher or service or product.
  • Vouchers will be subject to verification at time of presentation.
  • In the event of any dispute the decision of Riverhills is final.
  • Riverhills reserves the right to amend these terms and conditions without prior notice.
  • This voucher entitles the bearer to redeem the product or service specified.
  • Dispatch times may vary and delivery guarantees cannot be applied in the event of service interruptions or failures caused beyond Riverhills’ control.
  • Bookings using gift vouchers must be made in advance and are subject to availability please book early to avoid disappointment.
  • Vouchers are valid for 12 months from date of purchase, unless purchased for a particular promotional period where different validity dates will apply.
  • The original voucher must be presented at reception at the time of your visit in order to gain admission to Riverhills.
  • Failure to present a valid voucher will results in full payment being required in order to gain admission, which will be refunded in full once an original voucher has been received.