Home > Coronavirus information

Our latest update

Here at Riverhills, we remain totally committed to members safety and the safety of our dedicated staff team. We have therefore decided that we will keep some of the procedures we introduced during the pandemic as part of our protocols going forward. We will regularly review the systems we have and may change them if we think it is necessary to keep you safe.

In general, staff will no longer be wearing masks, although this is now down to personal choice and so some staff may still be seen around the Club in masks. The hair stylists and spa therapists will be wearing either a mask or a visor whilst they are looking after their customers. There will be no one way system around the Club.

From July 19^th, here are the protocols we will have in place in the various areas:

Gym

The equipment layout will change to allow us to return all the equipment back into use in the gym. We will ensure there is a one metre gap between all equipment. We are keeping the personal sanitiser bottles available for members and we would encourage you to use your own bottle of sanitiser and wipe down the equipment before and after use.

There will be no one way system in place so please use the door by the changing room for exit and entry.

Swimming Pool / Sauna / Steam Room / Jacuzzi / Thermal Suite

All these areas will be open as usual and there will be no social distancing. Due to the ongoing concerns over COVID-19, we are not going to reintroduce the children’s swimtime for the time being. We will keep this under review.

Group Exercise Classes

We are delighted to be able to extend the available capacity for all the indoor group exercise classes and we hope that you will be able to get into your favourite classes.

We would still encourage you to bring your own equipment for Battle, Boxing Circuits, Les Mills Core, Pilates and Yoga such as boxing gloves, mits, mats and core bands.

Changing Rooms

We are delighted that these are back to normal use with all the lockers back and available to members. There is no need to arrive “exercise ready” and we hope you will be able to use the changing rooms for your convenience.

Spa and Hair Salon

The spa and hair salon will be continuing to operate as they have been doing and both the therapists and stylists will be wearing face coverings. For some treatments we may also need to ask members to wear masks too.

It has been a long, tough time and we are so excited that we can return the Club and the way we operate to the way we were all so used to. We think it will really enhance your enjoyment of your membership.

We do appreciate that some of my members feel anxious about the relaxation of the Government measures and so we would ask all members to respect the personal space of others in all areas of the Club. We also welcome members who would prefer to still wear masks in certain areas of the Club too.

Please rest assured that we are not letting up on our new cleaning routines. You will still see our recently recruited housekeeping team working so diligently to keep everywhere clean and tidy.

If you need to contact us then please do email me via phil@riverhills.co.uk and I will get back to you as soon as I can.

Many thanks for your support and for your understanding over the pandemic and welcome back to Riverhills – we are now fully open!

Our previous updates

24th December 2020

Following the government’s latest announcement our Health Club and Spa will be closed from 5pm on Thursday 24^th December 2020, but we hope to reopen again very soon.

Club Membership

As previously, we will not be taking any subscription payments, if they fall due, and we will review the situation on-going.

If you have paid an annual subscription, your term will be extended by time lost.

While we are closed, we will be running group exercise classes via “Zoom” and these will commence on Monday 28^th December 2020. The timetable and access details will be published on our website, www.riverhills.co.uk

Day Spa, Beauty and Hair

If you have bookings, we will be in touch to reschedule these for you and any vouchers will be extended by the same period we are closed.

Please keep watching our social media and website for updates.

We sincerely hope this will be the last time we are forced to close and very much look forward to seeing you all again in 2021.

With very best wishes for Christmas and the New Year, from all the Riverhills team.

27th November 2020

We know you can’t wait to get back to the Club and in particular our Group Exercise Classes.

We have received lots of questions about how these will work with the tier 2 restrictions in place when we reopen on 3rd December.

We are pleased to confirm that our Group Exercise Classes can continue in exactly the same way as before the second lockdown.

Each studio has the floor marked, with individual exercise spaces, to ensure we are operating in a Covid secure way.

In addition, where possible, classes will also be available via Zoom, as previously.

We look forward to seeing you.

24th November 2020

Following the government’s latest announcement, we are really pleased that our Health Club and Spa will reopen on Thursday 3rd December 2020, at 6.30am.

In the meantime, if you have any questions for us, please email on enquiries@riverhills.co.uk.

We will, of course, continue to operate in the COVID-secure way we were, and we can’t wait to see you again!

Once again, thank you for your understanding and continued support.

Keep well and stay safe.
With best wishes the Riverhills team.

2nd November 2020

Following the Government’s latest announcement, our Health Club and Spa will be closed from 10pm on Wednesday 4^th November 2020 and we hope to reopen on Thursday 3^rd December 2020.

Club Membership

As previously we will not be taking any subscription payments during November 2020 and we will review the situation on-going.

This means that if you pay monthly by Direct Debit, your payment will not be called.

If you have paid an annual subscription, your term will be extended by the time lost.

While we are closed, we will be running group exercise classes via “Zoom” and these will commence on Thursday 5^th November 2020. See https://www.riverhills.co.uk/health-club/fitness-classes for details.

Day Spa, Beauty and Hair

If you have bookings, we will be in touch to reschedule these for you and any vouchers will be extended by the same period we are closed for.

When we were forced to close earlier this year and subsequently reopen in a Covid-secure way, your support was overwhelming, and we are all very appreciative of that.

Please keep watching our social media and website for updates.

Thank you for your understanding and continued support; we look forward to seeing you again very soon.

Keep well and stay safe.

With best wishes the Riverhills team.

3rd October 2020

Update on 3rd October 2020

Sauna, Steam Rooms and Bigger Classes!

Following further changes to government guidelines, we are now really pleased to advise you that;

The Sauna is open again
The Steam Rooms are open again
Indoor class capacity has increased, and a new timetable will be out next week

We look forward to seeing you again soon!

25th September 2020

Update on 25th September 2020

Following the Government’s latest announcement, you are now required to wear a face covering in this premises, except when;

exercising in the gym or taking part in a class
using the pool house facilities
using the changing facilities
seated at a table to eat or drink (complimentary water provided)
receiving beauty treatments that require the face covering to be removed; e.g. facial, massage

Many thanks for your cooperation

30th July 2020

Update on 30th July 2020

It’s almost time for us to reopen our doors on 3rd August and we can’t wait to see you again!

We are closely following government guidelines and are also working with the industry body UKActive to provide a safe environment. As you will appreciate, the guidelines keep being updated, so here are revised details of how we will operate in a Covid-secure way.

Please do not come to the Club if you feel unwell and let us know if you or anyone in your household develops Covid-19 symptoms.
Hand sanitiser is provided on entry and all members and guests are temperature screened.
Please keep social distancing in mind at all times and leave plenty of space between yourself and other members and guests. Please be patient, polite and observe all notices.

Gym

All members using the gym are requested to clean all machines and equipment used during their visit. Viricidal spray and disposable paper is provided to use.
No sweat towels are permitted.
WHO (World Health Organisation) guidance states that face coverings should NOT be worn during physical activity.
A one-way system operates in the gym. Entry is via the normal entrance. Exit is at the top of the gym.
Please bring your own mat and water bottle, and remember, water fountains should only be used to fill bottles.

Classes

Most classes will take place outside on the tennis court for now.
Most classes in this area will not use any equipment.
Please bring your own mat and water bottle, and remember, water fountains should only be used to fill bottles.
Classes will be booked online in the normal way.

Swimming Pool, Spa Bath, Sauna and Steam Rooms:

We know pool water kills coronavirus, but social distancing must be maintained.
A maximum of 12 bathers / swimmers are permitted in the pool at any time. Please note this is a maximum figure and in practice we expect numbers to be lower than this. The Club team will ensure this is monitored and controlled.
Children’s swimming has been stopped for now, to allow maximum capacity for members and spa guests.
Bathers and swimmers are expected to be respectful and courteous at all times and to ensure social distancing is maintained.
A clockwise one-way system is in place for movement around poolside.
The spa bath is in use, but users must ensure social distancing.
The sauna and steam rooms are not in use until further notice.

Your help, patience and cooperation is very much appreciated to help keep Riverhills a safe and enjoyable place to exercise and relax.

Remember, fight the virus by boosting your immune system, by staying healthy and active.

20th July 2020

We’re working hard to get our Health Club ready to reopen and can’t wait to welcome our members and guests back on 3^rd August.

We are closely following government guidelines and are also working with the industry body UKActive to provide a safe environment.

The safety of our members, our guests and our team members is our number one priority. Some things will look a little different and we will, of course, be incorporating extensive cleaning protocols and social distancing practices throughout the Club to keep you safe and at ease.

How we’re keeping you safe

Please do not come to the Club if you feel unwell and let us know if you or anyone in your household develops Covid-19 symptoms.
Hand sanitiser is provided on entry and all members and guests are temperature screened.
Please keep social distancing in mind at all times and leave plenty of space between yourself and other members and guests. Please be patient, polite and observe all notices.
Help keep yourself and others safe by wiping down equipment before and after use and washing your hands frequently.
We have enhanced cleaning regimes, using a viricidal disinfectant cleaning solution, proven effective against Covid-19, including regular “fogging” of the gym and other areas.
Our changing rooms are open, however, where possible, for now, please arrive “gym / swim-ready” and if you can avoid using this area, it will be a great help.
Where possible, group exercise classes will take place outdoors and some indoor classes will have reduced occupancy.
Numbers will be slightly limited in certain areas. Please help by being aware of the length of time you use equipment, so everybody can continue to exercise.
A maximum of 12 bathers will be permitted in the swimming pool at any time.
Unfortunately, the sauna and steam rooms will not be in use, for now.
We will be offering a slightly reduced menu and eating on poolside will not be allowed for now. However, you will still be able to order and eat in our restaurant, bar or outside on the terrace or in the gardens.
Please bring your own towel, yoga mat and water bottle, and remember, water fountains should only be used to fill bottles.

Your help, patience and cooperation is very much appreciated to help keep Riverhills a safe and enjoyable place to exercise and relax.

Remember, fight the virus by boosting your immune system, by staying healthy and active.

We can’t wait to see you again soon….

10th July 2020

We are super excited at the news that we can reopen our health club and spa very soon.

We are still waiting on confirmation of certain aspects of the guidelines, to ensure we can operate in a COVID-19 secure way, so that we can ensure the health and safety of you, our team and the wider community.

We will be in touch soon, but in the meantime, please keep an eye on our social media or email us on enquiries@riverhills.co.uk.

To remind you, our hair salon is now open and appointments can be made by calling 01473 464400 or emailing hair@riverhills.co.uk.

Thank you for your continued support and all the very kind messages we have received.

Keep well and stay safe,

With best wishes from the Riverhills team.

6th July 2020

Currently, our health club and spa remains closed.

However, our hair salon is now open! For an appointment please call 01473 464400 or email hair@riverhills.co.uk .

As with previous months, we are pleased to confirm that we will not be taking any subscription payments until we reopen and if you have paid an annual subscription, your term will be extended by the number of months lost.

If you have spa bookings, we will be in touch to reschedule these for you. Please email any enquiries to beauty@riverhills.co.uk.

Thank you for your understanding and continued support.

Keep well and stay safe,
With best wishes from the Riverhills team.

25th June 2020

We were so hoping to reopen our doors on 4^th July 2020, but following the government’s announcement, we still can’t, just yet.

However, we are really pleased that from Monday 6th July 2020, our Hair Salon reopens and appointments can be booked by emailing hair@riverhills.co.uk. Hurry, we are getting booked up fast!

Also, we are waiting on some clarity on a couple of points, but we hope to be able to announce over the next few days that from Monday 6^th July 2020, we will be offering all members FREE Alfresco Fitness Classes!

Keep well and stay safe,

With best wishes from the Riverhills team.

14th May 2020

The government’s most recent announcement means that our Health Club and Spa remains closed for now.

Therefore, as with previous months, we are pleased to confirm that we will not be taking any subscription payments during June 2020, and we will continue to review the situation on-going.

This means that if you pay monthly by Direct Debit, your payment will not be called.

If you have paid an annual subscription, your term will be extended by the number of months lost.

We are still posting regularly on social media, so be sure to follow us, and if you have any questions please drop us an email.

Thank you for your understanding and continued support.

Keep well and stay safe,

With best wishes from the Riverhills team.

23rd March 2020

Following the government’s announcement of 20^th March 2020, our Health Club and Spa is currently closed.

Today, we are pleased to confirm that we will not be taking any subscription payments during April and May 2020 and we will review the situation on-going.

This means that if you pay monthly by Direct Debit, your payment will not be called.

If you have paid an annual subscription, your term will be extended by the number of months lost.

We are a close family here at Riverhills and we will bounce back and reopen as soon as we are permitted.

Your health and wellbeing are at the core of what we do and we will be posting regular videos on social media to help you keep exercising at home. To get you started, here are a great range of workouts from our partner, Les Mills.

Thank you for your understanding and continued support.

Keep well and stay safe,

With best wishes from the Riverhills team.