Here at Riverhills, we remain totally committed to members safety and the safety of our dedicated staff team. We have therefore decided that we will keep some of the procedures we introduced during the pandemic as part of our protocols going forward. We will regularly review the systems we have and may change them if we think it is necessary to keep you safe.
In general, staff will no longer be wearing masks, although this is now down to personal choice and so some staff may still be seen around the Club in masks. The hair stylists and spa therapists will be wearing either a mask or a visor whilst they are looking after their customers. There will be no one way system around the Club.
From July 19th, here are the protocols we will have in place in the various areas:
The equipment layout will change to allow us to return all the equipment back into use in the gym. We will ensure there is a one metre gap between all equipment. We are keeping the personal sanitiser bottles available for members and we would encourage you to use your own bottle of sanitiser and wipe down the equipment before and after use.
There will be no one way system in place so please use the door by the changing room for exit and entry.
Swimming Pool / Sauna / Steam Room / Jacuzzi / Thermal Suite
All these areas will be open as usual and there will be no social distancing. Due to the ongoing concerns over COVID-19, we are not going to reintroduce the children’s swimtime for the time being. We will keep this under review.
Group Exercise Classes
We are delighted to be able to extend the available capacity for all the indoor group exercise classes and we hope that you will be able to get into your favourite classes.
We would still encourage you to bring your own equipment for Battle, Boxing Circuits, Les Mills Core, Pilates and Yoga such as boxing gloves, mits, mats and core bands.
We are delighted that these are back to normal use with all the lockers back and available to members. There is no need to arrive “exercise ready” and we hope you will be able to use the changing rooms for your convenience.
Spa and Hair Salon
The spa and hair salon will be continuing to operate as they have been doing and both the therapists and stylists will be wearing face coverings. For some treatments we may also need to ask members to wear masks too.
It has been a long, tough time and we are so excited that we can return the Club and the way we operate to the way we were all so used to. We think it will really enhance your enjoyment of your membership.
We do appreciate that some of my members feel anxious about the relaxation of the Government measures and so we would ask all members to respect the personal space of others in all areas of the Club. We also welcome members who would prefer to still wear masks in certain areas of the Club too.
Please rest assured that we are not letting up on our new cleaning routines. You will still see our recently recruited housekeeping team working so diligently to keep everywhere clean and tidy.
If you need to contact us then please do email me via firstname.lastname@example.org and I will get back to you as soon as I can.
Many thanks for your support and for your understanding over the pandemic and welcome back to Riverhills – we are now fully open!